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Unsure on part of our billing panel? Check out guides here to assist you with our billing panel.
How to upgrade/downgrade a service
How to upgrade or downgrade a service. We allow you to upgrade or downgrade a service easily through our panel. Please note that you cannot upgrade or downgrade a Dedicated Server. When logged in to your client area select 'Services' then 'My Services' From here, select the service you wish to upgrade or downgrade. Then, from here, select 'Upgrade/Downgrade' on the left-hand side in the 'Actions' tab. !(https:/
PayPal Subscriptions: PayPal Subscriptions allow you to automatically pay for your service every month. You do not need to worry about paying the invoice in time anymore! Setting up PayPal Subscriptions When you next get an invoice for your service (14 days before expiry), open the invoice and click "PayPal Subscribe". When using "PayPal Subscribe" PayPal requires you to have either a credit card, debit card, or bank account associated with your account. !(https://i.imgur.com/YcLx
What does "Pending" mean on my service?
What does "Pending" mean on my service?: "Pending" can mean various things on your order. If your order remains as "Pending" for over ten minutes, please consider the following: Your invoice for the order might not be paid. Check your invoices - if it is marked as "Unpaid" and you have paid, please open a billing ticket. If your invoice is marked as paid, it could take a few minutes for the server to set up. If it's been a few minute
How to request a refund
This article will cover our refund policy, and how to request a refund. Am I able to get a refund? Our refund policy applies to new servers purchased less than 72 hours ago. You can also receive a refund on PayPal overpayments, in most circumstances. It does not cover completed addons, service renewals, dedicated servers, or upgrades. Additionally, payments processed via PayGol cannot be refunded. If you're not sure, it's recommended to open a billing ticket so we can check for you. Deta
How long do I have to pay my invoice until my server is terminated?
How long you have to pay an invoice, and information about backups of your server.
PebbleHost Affiliates Program
How does the affiliate program work? Upon registering as an affiliate you will be given your own unique affiliate link. You can provide that link to anyone you know that might want services with us, Feel free to also post this on social media such as Youtube, Twitch, Facebook and of course, Discord. When someone decides to place an order with us and pay using your link you will be provided with a 20% commission on their initial purchase. For Example: Let's say that someone purchased
Applying for Partner
Applying for a partnership with PebbleHost Here at PebbleHost, we have a partnership program to work with people who may need a little help on their projects or want to work with companies to provide offers for their users, for example. In return, we can provide services such as Minecraft servers, websites, or even promo codes for your users. State what you want in your application and we can discuss it with you. What are the requirements? The requirements vary depending on what you
How to create a billing sub user
How to give another person the ability to pay for your service or open tickets in our client area.
How to cancel recurring payments
Cancelling Recurring Payments: Recurring payments can be cancelled from your client area as follows: Go to https://billing.pebblehost.com/clientarea.php and select the payment method under Manage Recurring Payments Once you have selected the payment method you used you will be able to cancel your recurring payment as follows Stripe: !(https://storage.crisp.chat/users/helpdesk/website/9f94