All premium services come with free backups (7 days), and for budget services, you can purchase backups as an addon. However, you cannot access the backups directly from our Multicraft panel.
For the safety of your backups, we store them on a separate machine, and we obtain them for you upon request. To request your backup, simply open a ticket using the link at the bottom of this article. You will need to provide the Server ID and confirm that you're okay with the server files being overwritten.

Haven't purchased backups?

If you need a backup but you do not have them purchased, you will need to pay a $7.50 fee to obtain them - and we cannot confirm we will have a backup (we will not charge you if we do not have one). It is recommended that you purchase at least 2 days of backups for peace of mind - backups range from only $1 to $1.75.

With all backup options, we take a backup every 24 hours. Here's what each backup option means:

1 day of backups = $1.00 -> We take a backup of your server every day which is kept for one day.
2 days of backups = $1.10 -> We take a backup of your server every day which is kept for two days.
3 days of backups = $1.20 -> We take a backup of your server every day which is kept for three days.
4 days of backups = $1.30 -> We take a backup of your server every day which is kept for four days.
5 days of backups = $1.50 -> We take a backup of your server every day which is kept for five days.
7 days of backups = $1.75 -> We take a backup of your server every day which is kept for seven days.
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