You may have seen the Automatic Backups option at checkout or wondered what it means and how our backups work, this should clear up any queries or questions.

We take backups of your service automatically every day at midnight in your server's timezone, this means that if something goes wrong, you can contact us and we will have a copy of your service's files. The Automatic Backups option gives you access to those backups for however many days you choose.

For example, if you choose the 7 Days of Automatic Backups plan, that means you can access the last 7 days of backups and request either a direct restore of the backup to your service, or a download link to the files in the backup.

Manual Backups

Manual backups are a feature we offer that allows you to manually create a backup for your server at any time.
All of our servers come with this feature - Budget servers can create up to 2 manual backups and Premium servers can create up to 4.

Methods of Backup Restore

If you ever do need a backup restore, we have the following options available to you.

Direct Restore
Temporary Export Link

Direct Restore (Premium)
All premium servers can restore their own backups.

Sub-users can also be given permission to create, restore and delete backups, you may add this from within the sub-user manager.
Upon creating a manual backup you'll need to wait for the two steps to finish, and it's advised to stop the server before creating one.

Direct Restore (Budget)
To restore a backup on a Budget service, you must click restore on the date you wish to have restored and fill out the ticket requesting the backup restore.
Please ensure you are signed into your billing account to speed up the resolution time on your ticket.

This requires full confirmation from the server owner via a billing ticket.

Temporary Export Link
The Temporary Export link is a URL that we provide to you that allows you to download your backup so that you can restore the files yourself, This is useful if you only need one world or one specific file that has been lost from your service

Temporary Export Links only last for 48 hours and then the link will be deactivated and will no longer work. Additionally, you will need software such as 7-Zip or WinRAR to extract the .tar.gz format.

This also requires full confirmation by the server owner via a Billing Ticket

Accessing your Backups

If you want to view the backups that your service has available, You can do this via our control panel

To request a Direct Restore for Budget or Temporary Export Link you can click the restore button in your control panel or click here to open a ticket on our billing panel; please ensure that you are signed in before you open your ticket.
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