Question 1

How to access your server's files (using FTP)

Accepted Answer

Using FTP, you can easily access and alter your server files quickly. You can use an FTP client such as Filezilla or WinSCP to fulfil this action. Filezilla and WinSCP are programs that allow you to edit your server files as if the files were on your PC.

| Step 1. Installing an FTP program:

Firstly, you need an FTP program to connect with. We recommend Filezilla or WinSCP as they have the best features.

WinSCP Download (Windows only): https://winscp.net/download.php
Filezilla Download (Windows, Mac): https://filezilla-project.org/download.php
When downloading make sure you install the Client version, not the server version. Additionally, when installing them, ensure to decline any special offers or sponsored software.

| Step 2. Obtaining your FTP details:

Before you can start using your FTP client, it needs to know where to find your server files. To get your server's FTP details simply follow these steps:

Log-in to your gamepanel account.
Go to the 'Servers' tab and select the server you wish to access.
On the left-hand side select 'FTP File Access':
The details given here are what you would use for any FTP Client

| Step 3. Setting up FTP with WinSCP:

If you use Filezilla you can go straight to Step 4.

When you open WinSCP a dialogue box will open asking you to enter your login details. Select 'New Site' on the left-hand side.

Question 2

What are Dedicated IPs

Accepted Answer

A dedicated IP means you have the port 25565 meaning that when users join your server they do not need to add the port at the end. They just have to connect with 123.123.123.123 rather than 123.123.123.123:25585, for example.

We offer Dedicated IPs for $3 per month as an addon to all services - simply check the box at checkout.

| When do I need a Dedicated IP?

When connecting your server to a domain (removes the need for buggy SRV records);
When you want users to be able to join without the port.

| How do I get a Dedicated IP?

If you haven't purchased the server yet, you can get one by selecting the option for a "Dedicated IP" at checkout;
If you have purchased the server already, open a billing ticket requesting one.

Question 3

What are Preinstalls and how do they work?

Accepted Answer

This article should explain what the PebbleHost Preinstalls are and how they work so that you understand how to use them correctly.

Utility Scripts

Q: Backups Explained

<p>You may have seen the <code>Automatic Backups</code> option at checkout or wondered what it means and how our backups work, this should clear up any queries or questions. </p> <p>We take backups of your service automatically every day at midnight in your server's timezone, this means that if something goes wrong, you can contact us and we will have a copy of your service's files. The Automatic Backups option gives you access to those backups for however many days you choose. Additionally, Extreme servers also have an automatic backup taken at midday every day.</p> <p>For example, if you choose the 7 Days of Automatic Backups plan, that means you can access the last 7 days of backups and request either a direct restore of the backup to your service, or a download link to the files in the backup.</p> <h1 id="manualbackups">Manual Backups</h1> <p>Manual backups are a feature we offer that allows you to manually create a backup for your server at any time. All of our servers come with this feature - Budget servers can create up to 2 manual backups and Premium servers can create up to 4.</p> <p>These are kept for 7 days, or if you delete them they will be removed sooner. When a backup is deleted, it no longer counts towards your 2 or 4 backup slots.</p> <h1 id="methodsofbackuprestore">Methods of Backup Restore</h1> <h2 id="directrestorepremium">Direct Restore (Premium)</h2> <p>All premium servers can restore their own backups.</p> <p>Upon creating a manual backup you'll need to wait for the two steps to finish, and it's advised to stop the server before creating one.</p> <p><img src="https://i.imgur.com/uEfwcGp.png" alt="" /></p> <h2 id="downloa">Downloa</h2>

The utility scripts allow you to quickly perform actions on your server such as checking what's using your server's storage, or removing all Dynmap files. The full list can be found on the panel if you click the Utilities dropdown.

These are available for all servers, all you need to do is restart the server for this to apply.

Modpack Preinstalls

The Preinstalls are modpacks or server versions that can be easily installed with a few clicks. The full list can be found on the panel if you click the Preinstalls dropdown.

If you are on a Premium Service then you get full access to these and can use them whenever you want.

If you are not on a Premium service then you can get the Modpack install add-on available here https://billing.pebblehost.com/cart.php?gid=addons and then open a ticket on our billing panel to request the install

Please also note that if a PreInstall for a modpack isn't listed but you still want it installed, you can get the add-on and open a ticket with us on our Billing Panel and provide a link. As long as the modpack has a server download, we will be able to install it for you.

||| Preinstalls require the server to have no files in it for them to run. This means that you will need to remove any files from the serv

Question 4

How to connect a domain to your server

Accepted Answer

How to connect your server to a domain:

Before we start you will need a domain. You can purchase a domain from registrars such as Namecheap or GoDaddy.

Visit your domain provider and locate the "Advanced DNS Zone". It may be called "DNS Zone" or "Advanced DNS", or anything similar.

Add an A record:

Set the name/subdomain to the subdomain you wish to use (e.g. play or mc), or @ if you don't want to use a subdomain
Set the value/IP Address to your server IP (without the port)

If your server has a Dedicated IP (has the port 25565) you can stop here.

Add an SRV Record:

|| Note: The following steps are NOT RECOMMENDED. It is recommended to purchase a Dedicated IP for only $4/month. SRV records are buggy and some registrars don't support them.

Set the target as the sub-domain you used above, including the main domain (e.g. play.example.com or mc.example.com), or to the main domain if you don't want to use a sub-domain (e.g. example.com)
Set the name to the sub-domain you used, for example play or mc, or @ if you don't want to use a sub-domain.
Set the protocol to '_tcp'
Set the service to '_minecraft'
Set the priority to 5
Set the weight to 0

Example SRV Record DNS changes can take up to 48 hours to update existing records, but new records usually show instantly.

Question 5

Choosing a Server Version

Accepted Answer

This guide can hopefully help you understand what the Different Server versions do, how to setup your own custom jar file, and what we recommend that you run on your service to get the best performance.

PebbleHost JAR Selector

The JAR Selector on our Panel can be intimidating as there are lots of options, We will break down the main options for you and explain what they do, how they operate and what might be best for you. The options that we list in our Selector are as follows.

Vanilla Minecraft
Spigot
CraftBukkit
Paper
BungeeCord
Nukkit

Vanilla Minecraft

Vanilla Minecraft is the version of Minecraft without any modifications or changes, this is the version of Minecraft as intended by Mojang, These options allow you to run a Multiplayer server running the base version of the game.

Vanilla versions are un-altered and don't allow for any modification or changes.

CraftBukkit

CraftBukkit runs what is known as the Bukkit API which adds support to the game for Multiplayer and plugins. This is currently maintained and supported by the developers of Spigot who use the Bukkit API and add their own Spigot API to the server.

All Bukkit Plugins should run on Spigot servers as they both utilize the same API, however, Spigot plugins will not run on Bukkit Servers.

Spigot

Spigot is a commonly used Multiplayer version of Minecraft, This version supports modification and plugins, For example, if you wanted to add a plugin to teleport from one player to anoth

Question 6

Backups Explained

Accepted Answer

You may have seen the Automatic Backups option at checkout or wondered what it means and how our backups work, this should clear up any queries or questions.

We take backups of your service automatically every day at midnight in your server's timezone, this means that if something goes wrong, you can contact us and we will have a copy of your service's files. The Automatic Backups option gives you access to those backups for however many days you choose. Additionally, Extreme servers also have an automatic backup taken at midday every day.

For example, if you choose the 7 Days of Automatic Backups plan, that means you can access the last 7 days of backups and request either a direct restore of the backup to your service, or a download link to the files in the backup.

Manual Backups

Manual backups are a feature we offer that allows you to manually create a backup for your server at any time. All of our servers come with this feature - Budget servers can create up to 2 manual backups and Premium servers can create up to 4.

These are kept for 7 days, or if you delete them they will be removed sooner. When a backup is deleted, it no longer counts towards your 2 or 4 backup slots.

Methods of Backup Restore

Direct Restore (Premium)

All premium servers can restore their own backups.

Upon creating a manual backup you'll need to wait for the two steps to finish, and it's advised to stop the server before creating one.

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